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This was the 1st correctly obtained e-mail as can become seen by CG staff at exactly the same time given that Petronela has been on CC to become in a position to that will request. We’ve reopened this particular complaint at the particular request of playerfromportugalmn. We might such as to end up being capable to allow this particular circumstance one more chance to become able to become fixed and aid both celebrations included to attain a satisfactory conclusion.
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This Individual sought a return with regard to these sorts of losses and obtained no substantial reaction from typically the online casino. The complaint had been rejected as unjustified because of in purchase to a shortage regarding a muslim connection plus positive steps taken by the participant. In add-on, their withdrawal method requires too long plus everytime i achieve out there to customer service they will usually do not know exactly what the period body is. I would like the particular money of which is correctly owed in buy to me considering that Grandwin do not really supply virtually any accountable betting functions. I have got attached a screenshot regarding typically the dialogue i got together with a single associated with their representatives.
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We desire participants to maintain this specific in brain when browsing for an online casino to perform at. Credited to become able to the above mentioned reasons, this specific complaint will today end up being declined. Please tend not necessarily to hesitate in purchase to make contact with us when a person work in to virtually any concerns with this specific or any some other online casino in typically the long term. I have got a good accounts about Grandwin, in add-on to credited to be capable to a gambling dependancy, I will be asking for self-exclusion through all the particular accounts I have, both about this specific in addition to some other internet casinos. Nevertheless, I consider support is attempting to be able to become beneficial, but if they keep informing an individual the particular similar point more than plus more than once again, it’s hard in purchase to consider.
I don’t claim of which this particular offers in order to possess a effective finishing, but we all will try out to perform everything we can to create sure it will. Contemplating your own account inside typically the online casino has been closed, all of us can’t continue more along with your current complaint in addition to the complaint will become shut down. Thank a person regarding your knowing, We are sorry we can not necessarily be regarding more aid upon this specific occasion. Actually even though all of us weren’t in a position in purchase to help a person, make sure you usually carry out not be reluctant to take advantage of the equipment I advised and make contact with us in case an individual run in to problems with any type of on-line casino within the future.
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